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CrownPokies Privacy Policy

At CrownPokies, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access crownpokies.com and use our services. By completing the CrownPokies login process and creating an account, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before using our platform.

1. Who We Are

We operate CrownPokies as a licensed online casino offering slots, live casino games, and a wide variety of entertainment options. Our platform supports players who use traditional payment methods as well as cryptocurrency. If you have any questions about how we handle your data, you can reach our team at support@crownpokies.com or through our 24/7 live chat service.

2. Information We Collect

When you sign up and use our services, we may collect the following categories of personal information:

2.1 Registration and Identity Data

  • Your full name, date of birth, and gender
  • Email address, phone number, and residential address
  • Username and password created during the CrownPokies sign up process
  • Government-issued identification documents for verification purposes

2.2 Financial and Transaction Data

  • Payment method details including Visa, MasterCard, e-wallets, and cryptocurrency wallet addresses
  • Deposit and withdrawal history, including amounts and timestamps
  • Information related to your CrownPokies deposit bonus usage and wagering activity

2.3 Technical and Usage Data

  • IP address, browser type, and device identifiers
  • Pages visited, games played, and session duration on our platform
  • Cookie data and similar tracking technologies
  • Information collected when you use the Crown Pokies mobile experience or download our app

2.4 Communication Data

  • Messages and correspondence you send to our support team
  • Feedback, complaints, or survey responses you submit to us
  • Marketing preferences and opt-in or opt-out records

3. How We Use Your Information

At CrownPokies, we use the data we collect for specific, legitimate purposes. We do not sell your personal information to third parties. The ways in which we process your data include:

  • Creating and managing your account, including identity verification required by our licensing obligations
  • Processing deposits and withdrawals using your chosen payment methods
  • Administering bonuses such as the CrownPokies welcome bonus, CrownPokies free spins, and other promotional offers including bonus codes
  • Detecting and preventing fraud, money laundering, and other unlawful activity
  • Providing customer support through live chat and email in English and additional languages via our integrated translation service
  • Sending you relevant communications about promotions, CrownPokies promo codes, and updates — only where you have given us permission
  • Complying with applicable legal and regulatory obligations
  • Improving our platform, game selection, and overall user experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity — processing required to provide you with our services under our Terms and Conditions
  • Legal obligation — compliance with anti-money laundering laws, licensing requirements, and regulatory duties
  • Legitimate interests — fraud prevention, security monitoring, and service improvement
  • Consent — for marketing communications, including information about Crown Pokies bonus codes, promotional offers, and new games

5. Cookies and Tracking Technologies

Our CrownPokies platform uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse how our site is used. We use the following types of cookies:

  • Essential cookies — required for the site to function, including session management after your CrownPokies login
  • Analytical cookies — help us understand how players interact with CrownPokies games and features
  • Marketing cookies — used to deliver relevant promotional content and track the effectiveness of our offers

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

  • Payment processors and financial institutions facilitating your transactions
  • Identity verification and KYC (Know Your Customer) service providers
  • Game software providers such as NetEnt, Play'n GO, Pragmatic Play, and BGaming
  • Regulatory authorities and law enforcement agencies when required by law
  • Customer support and translation service partners who assist in delivering multilingual support

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. In most cases, we are required to keep records for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may ask us to correct inaccurate or incomplete data
  • Right to erasure — in certain circumstances, you may request that we delete your data
  • Right to restriction — you may ask us to limit how we process your information
  • Right to object — you may object to processing based on legitimate interests or direct marketing
  • Right to data portability — you may request your data in a structured, machine-readable format
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@crownpokies.com. We will respond to verified requests within the timeframe required by applicable law.

9. Security of Your Data

We take the security of your personal information seriously. Our CrownPokies platform employs industry-standard encryption, secure servers, and access controls to protect your data from unauthorised access, disclosure, or loss. While we implement robust safeguards, no system is entirely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

10. Minors

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will take immediate steps to close the account and delete the data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on crownpokies.com. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:

  • Email: support@crownpokies.com
  • Live Chat: Available 24/7 on crownpokies.com

We are here to help and will do our best to address your concerns promptly and transparently.

Content updated: July 21, 2026